Our global online web store www.kbidirect.com is open 24 hours a day, 7 days a week!

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Our Brand D’Naturel is KBI Direct’s own range of Freshly Handmade Natural and Vegetarian products. They are available for sale through this website.

To know more about our brand D’Naturel, it’s value, products range, benefits of using D’Naturel products kindly visit www.dnaturel.com.

All products sold by KBI Direct are stored safely in a temperature controlled environment.

All of our products are of highest quality and our cosmetic products are all marked safe for use by the Malaysian National Pharmaceutical Regulatory Authority.

We ensure all our own branded products are in strict adherence to the Malaysia’s Ministry of Health guidelines.

Most of our own branded products are manufactured in Europe by experienced and well established producers having years of industry experience.

Free Delivery
Shipments within Malaysia will be delivered free for orders above RM 150. For all other orders, a delivery fee applies based on the weight and shipping destination of the item

International shipments will be delivered free for orders above RM 350 and RM 500 respectively depending on the destination country

Courier
We use Pos Malaysia whenever available. In the unlikely event we could not ship via Pos Malaysia, a suitable alternative will be provided with no extra cost.

Returns
We follow an Easy returns policy. If you don’t like it, return it but within 5 days of you receiving your order.

Wrong Items Received/ Damaged Products
In the unfortunate event where we had shipped your order incorrectly or the products were damaged, kindly contact us to arrange for return and exchange.

For more detailed information kindly visit our Shipping and Returns page.

Payment We accept different forms of payment including Card Payments, Online Transfers, Direct debits and PayPal.

Refunds All Refunds are processed within 7 days after receiving the product provided it is in a re-sellable condition. Refund are issued in the form of store credits which are valid for 6 months upon issuance.

To know more about payment and refunds, please visit our Payment and Refunds page.

We are committed to respecting your privacy, and ensure any personal data in our possession will be utilized in strict accordance to Data Protection Act 2010 of Malaysia.

For further information, kindly visit our Privacy Policy page.