KBI Direct offers a wide range of natural, organic and Vegetarian products across multiple categories including Bath and Body, Perfumes , Skincare and Accessories.

+60 122442131
info@kbidirect.com
[mkdf_separa tor border_style=”” color=”#d6b981″ width=”265px” thickness=”1″ bot tom_margin=”0″][mkdf_cus tom_font title_tag=”” font_weight=”400″ font_style=”” text_transform=”” text_decoration=”” text_align=”” title=”PAYMENTS AND REFUND” font_family=”Pra to ” font_size=”55px”]

Payments

  • We accept different forms of payment including Card payments, Direct Debits, PayPal and Online Transfers.
  • How do I know if you have received the payment ? Your Order status will be automatically updated and you will receive a confirmation email.
  • Money has been deducted from my bank account, however the order status is not updated ? This is quite unlikely to happen as the the banking systems are automatically integrated with our system. In case of exceptions please reach us using the contact us form or by sending a message on our WhatsApp number.
  • Do you accept credit cards ? Yes we accept both credit and debit cards
  • Please note all payments are processed by eGHL our payment processing partner.

Refunds

  • All Refunds will be processed within 7 working days after receiving the goods provided the good are in a re-sellable condition. The amount of the refund would be the total amount - the shipping fee.
  • All refunds will be in the form of store credit which will be credited to your account and will be valid for the next 6 months.
  • It's been over 7 working days , however I cannot see my refund ? Please get in touch with us using the contact us form or message us on our WhatsApp number.
Damage Claims & Refund We check all products prior to shipping. For items damaged during transit, Please contact us as soon as you receive the product. Pictures of the damaged items will be appreciated. Unfortunately we could not accept returns for cosmetic damages (i.e. damaged boxes etc). We do not issue credit card or cash refunds. Store credits are issued for exchanges which are valid for 6 months upon issuance.