All orders and purchases made through this website are subject to the online shopping Terms and Conditions outlined below. These online shopping Terms and Conditions may change from time to time without prior notice and at our discretion.

www.kbidirect.com is owned by KBI Direct Enterprise a Malaysia based company.

CONTRACT BETWEEN US AND THE CUSTOMER

Receipt of your electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Your order will be deemed accepted by KBI Direct upon shipment of products you have ordered. Title to goods pass on to you on receipt of full payment by us and all risk of loss passes to you upon delivery.

ORDER PROCESSING AND CANCELLATION

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. KBI Direct reserves the right at any time after receipt of your order to accept or decline your order for any reason. If your ordered quantities are not available, we would send the available quantities to you and we will also issue a refund / exchange for the pending quantities in the order (if order is already paid for). If you wish to cancel your order please contact us within the same day of you placing the order by contacting us.

SHIPPING KBI Direct aims to arrange shipment of all in-stock‚ items within 2-3 working days of receiving your order. Your order may be delayed if the item is not in stock . You will be informed about the delay and we will provide you with an estimated shipping date . Some items may be unavailable and the current stock status is approximate.

RETURNS KBI Direct offers an easy returns policy. We want you to be completely satisfied with your purchase, for any reason if you are not, just send us your order within 5 days in unused, unopened condition and with its original packaging and we will be happy to give you a full refund as store credits less the shipping fees. For more details on how to return your order policy please refer to Shipping and Returns

DISPUTE RESOLUTION In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the site, or the breach, enforcement, interpretation, or validity of this Terms and Conditions or any part of it ("Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent to:

KBI Direct Enterprise  Suite 33-01, 33rd floor, Menara Keck Seng Jalan Bukit Bintang, 55100, Kuala lumpur Email: info@kbidirect.com

Both you and KBI Direct agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party.